Welcome to Tonique Apparel Pvt. Ltd. (“TONIQUE”, “we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, mobile application, online store, and all related services (“Platform”).
By accessing or using toniqueapparel.com, you agree to be legally bound by these Terms. If you do not agree, please stop using the Platform immediately.
1. GENERAL
These Terms apply to all visitors, users, customers, and anyone else who accesses the Platform.
By using the Platform, you:
- Accept these Terms
- Agree to comply with all applicable laws
- Confirm that you are at least 12 years old
- Confirm that you have the capacity to enter into a legally binding agreement
TONIQUE reserves the right to modify these Terms at any time without prior notice. Your continued use of the Platform signifies acceptance of the updated Terms.
2. ACCOUNT REGISTRATION
To use certain features, you may be required to create an account. By registering, you agree that:
- You will provide accurate and complete information
- You are responsible for maintaining the confidentiality of your login credentials
- Any activity performed under your account will be considered authorized by you
- You will notify us immediately of any unauthorized access
TONIQUE is not liable for any loss resulting from unauthorized use of your account.
3. PRODUCTS & SERVICES
We strive to display product images, colors, descriptions, and pricing as accurately as possible. However:
- Actual colors may vary due to screen settings
- Measurements may differ slightly
- Product availability is subject to change
- We reserve the right to limit product quantities
- We may discontinue or update products at any time without notice
4. PRICING, PAYMENTS & BILLING
All prices listed on the Platform are in Indian Rupees (INR) and inclusive/exclusive of applicable taxes as indicated.
By placing an order, you agree to:
- Provide accurate payment and billing details
- Authorize TONIQUE to charge the full order amount
- Accept any additional charges such as shipping or COD fees
Accepted payment methods may include:
- Credit/Debit Cards
- UPI
- Net Banking
- Wallets
- Cash on Delivery (where applicable)
TONIQUE does not store any payment card details.
5. ORDER CONFIRMATION & CANCELLATION
Order Acceptance
Your order is confirmed only after you receive a confirmation email/notification from us.
TONIQUE reserves the right to cancel or refuse any order due to:
- Product unavailability
- Pricing errors
- Fraud prevention concerns
- Invalid payment or address details
Customer Cancellations
Customers may request cancellations before the product is shipped. Once shipped, cancellation may not be possible.
6. SHIPPING & DELIVERY
- Delivery timelines are estimates and may vary based on location and availability
- Delays may occur due to unforeseen circumstances
- Once the product is shipped, tracking details will be shared
- Risk and responsibility transfer to the customer upon delivery
TONIQUE is not responsible for delays caused by courier partners.
7. RETURNS, REFUNDS & EXCHANGES
Returns or exchanges are subject to TONIQUE’s specific Return & Exchange Policy (available on your website).
Generally:
- Products must be unused, unwashed, and in original condition
- Certain items (e.g., sale items, innerwear) may not be eligible
- Refunds may take 5–10 business days depending on the payment mode
TONIQUE reserves the right to deny returns that do not meet policy conditions.
8. USER RESPONSIBILITIES
By using the Platform, you agree NOT to:
- Use the service for illegal or fraudulent activities
- Copy, distribute, or misuse content without permission
- Upload harmful files, viruses, or attempt to hack the Platform
- Misrepresent your identity
- Abuse coupon codes, referrals, or promotional offers
- Engage in defamatory, abusive, or harmful conduct
Any violation may result in account suspension, legal action, or permanent ban.
9. INTELLECTUAL PROPERTY
All content on the Platform—including text, images, graphics, logos, videos, product designs, and software—is the exclusive property of Tonique Apparel Pvt. Ltd. and protected by Indian copyright and trademark laws.
You may not:
- Copy
- Modify
- Publish
- Sell
- Display publicly
- Distribute
- Use for commercial purposes
without express written permission from TONIQUE.
10. THIRD-PARTY LINKS
The Platform may contain links to third-party websites or services. TONIQUE is not responsible for:
- Their content
- Their privacy practices
- Their terms of use
Your interaction with third-party platforms is at your own risk.
11. COMMUNICATION CONSENT
By using our Platform, you consent to receiving:
- SMS alerts
- WhatsApp messages
- Promotional emails
- Calls
- Transactional notifications
You may opt-out anytime by contacting us on Instagram or WhatsApp.
12. PRIVACY POLICY
Your use of the Platform is also governed by TONIQUE’s Privacy Policy, which explains how we collect and use your data.
13. DISCLAIMER OF WARRANTIES
Our Platform is provided on an “as is” and “as available” basis. TONIQUE does not guarantee that:
- The website will be error-free
- Services will be uninterrupted
- All information will be accurate
- Products will meet your expectations
We are not responsible for:
- Technical failures
- Internet connectivity issues
- Unauthorized access
- Data loss outside our control
14. LIMITATION OF LIABILITY
To the maximum extent permitted by law:
TONIQUE Apparel is not liable for any:
- Direct, indirect, incidental, or consequential damages
- Loss of data, revenue, or profits
- Issues caused by third-party service providers
- Unauthorized access resulting from user negligence
- Use or misuse of our Platform
Your sole remedy is to discontinue use of the Platform.
15. INDEMNIFICATION
You agree to indemnify and hold TONIQUE Apparel harmless from any claims, damages, losses, or expenses—including legal fees—arising from:
- Your misuse of the Platform
- Violation of these Terms
- Violation of rights of any third party
16. TERMINATION OF USE
TONIQUE may suspend or terminate your account immediately if:
- You violate these Terms
- You engage in fraudulent or harmful behavior
- You misuse services, content, or promotions
Upon termination:
- Your right to use the Platform ends
- We may delete your account and data as per policy
17. GOVERNING LAW & DISPUTE RESOLUTION
These Terms are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.
18. CONTACT INFORMATION
For any questions or concerns:
Tonique Apparel Pvt. Ltd.
Email: info@toniqueapparel.com